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The Resource for Equitable Access to Libraries (REAL)
is for anyone who works in the public library sector and would like more information about how best to offer service to someone with a disability.

 

We know we are all different, but sometimes the differences are caused by underlying biological conditions. You may sense something is different about the person you want to help, but you aren’t sure how to help, or you don’t want to ask because you’re afraid of offending them. All you have to go on is what you notice about them.

What do you notice?
A close up of a wheel of a mobility scooter People may have  mobility difficulties.
A man who is blind speaks with a librarian at a desk People may have different sensory needs. 
A woman uses Auslan to sign for Help Their communication may be difficult to understand.
A girl is writing in her homework book Their behaviour may be different to what I am used to.